Consulting Packages
Each package can be customized based on the unique needs of your program, ensuring you get the support that is most relevant to your goals. Contact us today to learn more and find the best package for your program!
Full Program Overhaul
This comprehensive package is designed for programs seeking a complete evaluation and transformation of their operations. Whether your goal is to improve client outcomes, enhance family satisfaction, or streamline internal processes, this package covers all aspects of your program’s performance.
Ideal For:
Programs or treatment centers that need a full-scale evaluation and hands-on guidance in implementing major changes to improve long-term success and client satisfaction.
What’s Included:
Complete Program Audit
We conduct a thorough audit of your program, gathering insights from key staff members (executive directors, clinical staff, program directors), alumni families, and other stakeholders. This audit examines the entire client journey, including admissions, clinical care, family communication, and discharge processes.
Two-Day On-Site Evaluation
Our team will spend two days on-site, observing daily operations, interviewing staff, and speaking with clients and families. We’ll also conduct “secret critic” calls to assess the client experience from the first point of contact.
Strategic Blueprint for Improvement
Based on our findings, we create a detailed strategic blueprint with recommendations for improvement. This blueprint covers all identified gaps and provides actionable steps to elevate client satisfaction, improve outcomes, and reduce recidivism.
Weekly Implementation Meetings
We provide ongoing support with weekly implementation meetings for six months. These meetings ensure that the strategic plan is followed, obstacles are addressed, and progress is monitored effectively.
Progress Reviews
Regular progress reviews during the six-month period will help measure your program’s improvements, allowing for adjustments to the plan as needed.
Transition & Post-Discharge Consulting
Focused on strengthening post-treatment outcomes and reducing recidivism, this package is ideal for programs that want to enhance their discharge processes and provide stronger support to families and clients during critical transitions.
Ideal For:
Programs and treatment centers that want to improve their discharge planning, reduce recidivism, and create a better support system for families and clients after they leave the program.
What’s Included:
Discharge Planning Review
We begin by reviewing your current discharge planning protocols. This includes assessing how well your program prepares clients and families for life after treatment, as well as the effectiveness of your communication with outpatient providers or aftercare services.
Custom Transition & Aftercare Plan
Using the insights from the review, we develop a personalized transition and post-discharge monitoring plan tailored to your clients’ needs. This plan ensures a smooth transition into outpatient care, therapeutic companions, or other support services.
Family Engagement Strategy
We work with your team to enhance family involvement throughout the transition process, ensuring that families are well-prepared and supported during their child’s journey into post-treatment life.
Monthly Implementation Support
For three months, we provide monthly implementation meetings to monitor the success of the transition plans, address any issues, and refine strategies as needed. This ensures that the post-discharge plan is executed smoothly and effectively.
Family & Client Experience Audit
This package focuses on evaluating and improving the entire client journey—from the first contact with your admissions team to post-treatment aftercare. The goal is to enhance client satisfaction, improve communication, and foster stronger relationships with families.
Ideal For:
Programs or schools that want to enhance the full client experience, from admissions through aftercare, leading to higher family satisfaction and positive word-of-mouth referrals.
What’s Included:
Admissions & Family Communication Review
We evaluate your admissions process and how well your team communicates with families throughout their child’s stay. This includes a review of the materials provided, the clarity of communication, and the effectiveness of setting expectations for families.
Client Journey Optimization Plan
Based on the audit, we develop a tailored plan to improve the overall client and family experience. This includes recommendations for creating more meaningful touchpoints during treatment, improving family involvement, and enhancing client engagement.
Client Satisfaction Audit
We gather feedback from alumni families and review client satisfaction data, including online reviews and other feedback sources. This helps identify areas where the client and family experience may need improvement.
Family Engagement Tools
We provide tools and strategies for your staff to improve communication and build stronger relationships with families. A positive family experience can lead to better client outcomes, glowing testimonials, and more referrals.
Ongoing Support
For three months, we provide monthly check-ins to ensure that the recommendations are being implemented successfully and that improvements in family satisfaction and client outcomes are being realized.
